Zendesk Ticket Classification
Automatically categorize and tag Zendesk tickets using AI to streamline support workflows and improve customer satisfaction
Transform your customer support with AI-powered automation
Want to streamline your team’s workflow? Say goodbye to the tedious task of manually sorting tickets. Introducing Zendesk Ticket Classification, the ultimate app for automatically tagging Zendesk tickets.
Powered by AI and machine learning, our app categorizes tickets by intent and/or sentiment before they are opened so they can be sent directly to the right team, freeing your agents to focus on what they do best – delivering exceptional customer support.
Why choose Zendesk Ticket Classification?
- Automatic ticket classification: Sorts tickets into the right Zendesk categories, eliminating manual tagging and reducing agent workload.
- AI-driven accuracy: Our advanced machine learning with NLP classifies tickets by category, intent, and priority with high accuracy, minimizing errors.
- Boost productivity: Automate ticket categorization and tagging so agents can focus on complex issues instead of sorting tickets manually.
- Improve customer satisfaction: Speed up response and handling times by ensuring tickets reach the right team instantly.
- Seamless integration: Get up and running fast with AI-powered ticket classification that works directly in Zendesk.
Streamline your workflow with automated ticket sorting.
Simplify processes and boost efficiency with accurate classification.
AI-powered insights for faster ticket resolution.
How AI classifies your Zendesk tickets
- Ticket Classification uses advanced AI technology to analyze the content of each support ticket.
- By scanning the content and identifying intent based on key elements and patterns, it automatically assigns tickets to the correct categories you select.
- Classifying tickets automatically assigns them to the appropriate team of agents, improving efficiency and customer satisfaction.
Key features of Ticket Classification
Uses machine learning to categorize tickets based on content, urgency, and other parameters.
Adjust categories to meet your business needs and support workflows.
Leverage the classification data to create detailed reports and analytics and gain valuable insight into your support operations.
Automate ticket classification for free – get started now!
Experience the future of customer support with Ticket Classification: Start your free 14-day trial of automatically categorizing Zendesk tickets by intent or sentiment. You will be amazed at how automatically sorting and classifying your Zendesk tickets will transform your support operations!
Join the automation revolution!
Countless other businesses improved their customer support with Ticket Classification. Our AI-powered solution is designed to speed up your processes, make your life easier and your customers happier.
Don’t wait – start your free trial today and take the first step to a more efficient and effective support team, or contact us if you have more questions.
Questions
How does Ticket Classification integrate with Zendesk?
Our application integrates seamlessly with Zendesk and requires minimal setup. Simply connect
Ticket Classification to your Zendesk account and let the automation begin.
Can I customize the Ticket Classification categories?
Yes, you can create and modify categories to meet your specific needs, ensuring that tickets are sorted exactly the way you want them.
What kind of support do you provide during the free trial?
We provide full support during your free trial, including setup assistance and troubleshooting to ensure you get the most out of Ticket Classification.
Is there a way to categorize support tickets without AI?
Yes, there is! If you don’t want to share data with third parties – as you do when using artificial intelligence – you can train your own classification model with another Knots solution. For more
information on how to do this, please contact our sales team.